Customer care begins from the first contact with Countryside Properties.

Our well trained Sales Team can offer guidance on the legal processes involved in buying a home and help with arranging mortgage finance through independent financial consultants.

Every Countryside Properties home carries our commitment to your satisfaction. Before you move in, your new home will have been inspected by our Customer Care Team. Every purchaser is assigned a dedicated Customer Care Administrator who will be your single point of contact after you have moved in.

For two years after your legal completion the Customer Care Team will help you with any issues that may arise and there is also a 24-hour emergency number in case of any urgent problems with the plumbing, heating or electricity.

Your new Countryside Properties home will also be insured against major structural defects for a full ten year period by the NHBC.

NHBC 10 Year Warranty

Every Countryside Properties home carries the National House Building Council warranty (Buildmark) against structural defects for a ten year period following the date of structural completion. Each property is thoroughly inspected before being handed over to its owner and advice is given regarding the best way to look after your new home in the future.